PROTECTION OF PERSONAL DATA
GLOBAL PRINCIPLES FOR PROTECTION OF CUSTOMER PRIVACY
1. INTRODUCTION
The company Monobrand sro, IČO: 04627962, with its registered office at V pátém 271, 190 14 Prague, together with its affiliates (hereinafter referred to as “Monobrand”, “we” or “us”), has issued these Global Customer Privacy Policy (hereinafter referred to as the “Policy”). ), which sets out how we treat the personal data of our customers (hereinafter "you").
We respect the right of individuals to privacy and we try to handle personal data responsibly and in accordance with applicable law. This policy sets out what personal data we collect and process, the purposes of the processing and the rights that belong to you in that regard.
If you have any questions about the relevant standards or have any comments or questions about this policy, please contact us according to the "Contact Information" section below.
2. DEFINITIONS
"Customer" means any existing or prospective customer who has entered into a contract or business relationship with Monobrand or its affiliates for the purpose of purchasing Monobrand products or providing services by Monobrand.
"Monobrand" includes headquarters and a company or entity which is directly or indirectly controlled or under common control with the head office, which means (i) the direct or indirect ownership or control of more than 50% of the voting rights of the company or entity; control the activities of the entity through contractual rights.
"Personal data" means data relating to an identified or identifiable natural person who is a customer. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to a specific identifier, such as name, identification number, location data, network identifier or one or more specific elements of physical, physiological, genetic, mental, economic, cultural or social identity. this natural person;
"Processing" or "processed" means any operation or set of operations involving personal data or sets of personal data carried out with or without the aid of automated processes such as the collection, recording, arrangement, structuring, storage, adaptation or modification, retrieval, viewing, using, making available by transmission, distributing or any other making available, sorting or combining, restricting, deleting or destroying.
3. ENTITY RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA
Each of Monobrand's affiliates is responsible for processing the personal information it collects from its respective customers. If you are interested in more precise information regarding the affiliated entity Monobrand, which is the administrator of your data, please contact us according to the "Contact details" section below.
4. CATEGORIES OF PERSONAL DATA WE COLLECT
In the context of your relationship with Monobrand, we may process the following personal information about you that you have provided to us:
• Identification and contact details - Your name, surname, company name, email, contact address, telephone number, professional data
• Data collected from connected devices, ie cookies.
In addition, to ensure the proper fulfillment of our contractual relationship with our customers, we may also obtain certain personal information from our business partners and third party providers (such as Monobrand installers; financial intelligence units) who may provide us with specific information regarding your purchase history. with us (especially name, address, purchased products / services).
5. PURPOSES OF THE PURPOSE OF PROCESSING YOUR PERSONAL DATA
We collect and process the personal data of our customers for the following purposes:
• for the purposes of customer account management (order management, billing, invoicing, debt collection, etc.);
• to fulfill our contractual obligations and to provide our products and services to our customers, including our website;
• to provide information and communications to our customers about our products or services they have purchased, or about the condition and quality of their products, as well as to send business messages, sending information about events, activities, services and products (marketing purposes);
• to provide technical support services for our customers and after-sales services (including technical information about our products);
• to deal with inquiries, complaints or claims that we receive from our customers in connection with Monobrand products and services;
• for the purposes of direct marketing, advertising and promotion in connection with Monobrand's business activities, products and services and to inform our customers about important news from Monobrand;
• to manage customer accounts on our website (eg www.monobrand.cz/mymonobrand.com) and to ensure access to such profiles. If you would like to know more about the personal information we collect through the Internet, please read our Online Privacy Statement, which is available on our website.
